Hibernation does not work or memory dump file is not created after you install Windows 7 and Windows Server 2008 R2 Service Pack 1

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Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.
  • You use a SCSI miniport driver as the memory dump file device driver or as the hibernation file device driver on the computer.

You install one of the following updates:

  • Hotfix 2320550
  • Windows 7 and Windows Server 2008 R2 Service Pack 1 (SP1)

In this scenario, one of the following issues occurs:

  • When a fatal error causes a Stop condition, the operating system does not generate a memory dump file of the system memory.
  • When you try to hibernate the computer, the computer restarts instead of hibernates.

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