Incorrect keyboard layout is used after you refresh Windows 8 or Windows Server 2012

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Consider the following scenario:

  • You have a computer that is running a multilanguage version of Windows 8 or of Windows Server 2012.
  • The default language on the computer is a non-U.S. English (en-US) language. However, you specify to use the en-US locale during the Out of Box Experience (OOBE) process.
  • You use the Push Button Reset feature to refresh the computer.

In this scenario, a non-en-US keyboard layout is used in the password entry box on the logon page instead of the en-US keyboard layout. Therefore, you cannot log on to the computer, and you cannot switch the keyboard layout to the en-US keyboard layout.

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