Mobile broadband network provider disappears from VAN UI

Consider the following scenario:

  • You have a Windows 7-based computer that uses mobile broadband connection.
  • You roam through different network providers. For example, this occurs when you are traveling.
  • You manually register with a network provider on the computer.

In this scenario, all mobile broadband network providers disappear from the VAN UI (View Available Networks UI).

This issue occurs when one of the following conditions is true:

  • The network provider is classified as forbidden by your home provider.
  • The network provider offers no suitable data class.

Note: The provider reappears when you restart the wireless wide area network (WWAN) service.


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